Customer tickets
Keep requests, priorities, replies and internal notes together in a customer-aware ticket queue.
IT service management, made practical
Make IT support
work better.
Bring customer tickets, Windows device visibility and remote troubleshooting into one clear workspace—built for IT support teams and managed service providers.
Try it with up to 50 devices. No payment details required to start.
YOUR WORKSPACE
Overview
SUPPORT SNAPSHOT
ITYour support, at a glance.
OPEN TICKETS12Across your queue
DEVICES48In your inventory
CUSTOMERS08In your workspace
Recent ticketsView queue →
Email access issueNorthstar Design · 18 min ago
OpenNew laptop setupBrightline Group · 1 hr ago
WaitingPrinter connectivityWillow & Co · 2 hrs ago
ResolvedAn illustrative workspace preview
One place to startTickets, customers and devices
One workspace for the work that keeps your customers moving
SUPPORT TICKETSDEVICE VISIBILITYREMOTE TROUBLESHOOTINGCUSTOMER PORTAL
Less tool-hopping. More clarity.
Bring your support
work together.
Keep the daily essentials connected, so your team can spend less time switching screens and more time helping customers.
Windows device visibility
See enrolled device inventory and the essentials your support team needs to understand a customer environment.
Remote troubleshooting
Use available remote support tools, including staff PowerShell and CMD sessions, to investigate device issues.
A space for each company
Give each IT company its own workspace, with customer records and team access kept in the right place.
A customer-facing portal
Let customers sign in to raise support requests, follow ticket progress and view their support information.
Useful device tools
Explore device services, installed software, file browsing and other tools available in the current preview.
Designed for the people behind the helpdesk
Built for IT teams
who look after others.
Whether you support one growing business or a portfolio of customers, InnoSouth SaaS gives your team a shared place to organise requests and understand connected Windows devices.
See how it works- 01Managed service providersKeep customer support work organised.
- 02Internal IT supportGive your team a clearer view of requests.
- 03Growing support teamsBuild a consistent place to handle the day-to-day.
A straightforward place to begin
From sign-up to
your first workspace.
Start with the support basics, then explore the device tools available in the preview.
Create your company
Register your IT company and verify your email address.
Set up your customers
Add customer organisations and invite your team to the workspace.
Explore your workflow
Start with tickets and inventory, then see which tools suit your support work.
A few useful answers
Good to know
before you begin.
InnoSouth SaaS is currently available as a preview. Contact us if you need help understanding what is ready for your team.
Ask us a questionWho is InnoSouth SaaS for?
It is designed for managed service providers and IT support teams that want to organise customer tickets and get visibility of enrolled Windows devices.
What is included in the trial?
The current trial is 30 days and supports up to 50 devices. Your trial starts after you verify your email. No payment details are required to start.
Is every feature ready for production use?
InnoSouth SaaS is in preview, and feature availability can vary. Please contact us to confirm that the current feature set and operating requirements fit your team before relying on it for production work.
How does pricing work after the trial?
Pricing and payment options are not published on this page. Contact us for the current plan and availability before your trial ends.
Where do I sign in or start?
Visit saas.innosouth.co.za to sign in or create a company workspace.